While earning her undergraduate degree at the University of Texas at Austin, Susan discovered her passion for Industrial-Organizational psychology and for better understanding into the powerful interface between worker and organizational systems.
As a corporate trainer in the rapidly growing Cellular Telephone Communications industry, Susan became an avid student in the Total Quality Management (TQM) movement and trained her team following the wisdom of organizational authorities such as Collins, Covey, Drucker, and Lencioni leading corporate teams in the technology of long term success through customer satisfaction and organizational performance. While working at A T & T Wireless, “I learned to adapt quickly by adding value in an environment where the only constant was change.”
In 2011, Susan received her Masters degree in Human Services from St. Edward’s University. Since then, she has had the privilege of working with the City of Austin, Google, and many small businesses within the Communications, Health Care and Legal industries.
With her family and friends, Susan has lived in and loved Austin for most of her life. She enjoys long walks on Town Lake, floating in Central Texas’ hidden swimming holes and volunteering on behalf of the Austin community she adores.